Terms of Service | Haven Pilates Studio

Last Updated: December 1, 2025

ACCEPTANCE OF TERMS

This website (www.havenpilatesstudio.ca, the “Site) is owned and operated by Haven Pilates Studio (“the Studio,” “we,” “our,” or “us”). These Terms set forth the terms and conditions under which you (“you,” “client,” “participant” or “purchaser”) may use our Site and any classes, programs, workshops, private sessions, or services (collectively, the “Services”) as offered by us. By accessing or using the Site, you confirm you have read, understood and agree to these Terms of Service and our Privacy Policy. If you do not agree, please refrain from using the Site/Services.

PURCHASES & PAYMENTS (for all Classes, Private Lessons & Series Passes)

All services must be pre-paid and booked online.
All prices are in Canadian Dollars (CAD).
All Passes are non-refundable and non-transferable.
All Passes are valid for 6 months from date of purchase, unless otherwise noted.
Accepted payment methods: Visa, Mastercard, American Express
GST is not included in the advertised price and will be added at checkout.

REFUND AND EXCHANGE POLICY

Except where required by the Business Practices and Consumer Protection Act (British Columbia), all purchases of Class/Series/Private Lesson Passes are non-refundable and non-transferable.

CANCELLATION/NO-SHOW POLICY

Classes/Private Lessons

Registrations can be cancelled up to 12 hours before the start of the class/private lesson without penalty. 1 credit will be returned to the Class/Private Lesson Pass. Cancellations must be made online by logging into your account and following the cancellation process.

Late cancellations (less than 12 hours before the start of the class/private lesson) will forfeit 1 class credit from the Class/Private Lesson Pass.
No-Shows (if you register for a class/private lesson and don’t show up) will forfeit 1 credit from the Class/Private Lesson Pass.

Series

Registrations can be cancelled up to 24 hours before the start date/time with credits returned to the Series Pass/account. Cancellations must be made online by logging into your account and following the cancellation process.
Late cancellations (less than 24 hours before the start of the series) will forfeit the full Series credits.
No-Shows (if you register for a Series and don’t show up) will forfeit the full Series credits.

All Classes/Series/Private Lessons

The Studio reserves the right to cancel classes, series or private lessons at any time due to instructor illness, emergencies, or insufficient enrollment. In such cases, affected clients will be credited.

If you are unable to attend for medical reasons, account credit may be issued at our discretion. A note from your Doctor/Nurse Practitioner is required. Please get in touch with the studio to discuss your options.

FOR ALL CLASS, PRIVATE LESSON & SERIES PASSES

Activation date for all Passes is the Date of Purchase with the exception of Semester Passes. Date of activation for Semester Passes is first date of semester as specified at time of purchase.
Expiry date for all passes is 6 months from date of purchase with the exception of Semester Passes. Expiry date for Semester Passes is last date of semester as specified at time of purchase.
All passes are non-refundable and non-transferable.
No holds, extensions or transfers. No make-ups for missed classes in a Series.

PURCHASER RISK

Conduct

You agree to follow all instructions provided by Studio staff and instructors, use equipment properly, and refrain from engaging in behaviour that may pose a risk to yourself, other participants, or Studio property. You shall be responsible for any property damage or personal injury that you cause.

Assumption of Risk

Physical exercise involves inherent risks, including but not limited to muscle strain, injury, falls, or exacerbation of existing conditions. You understand that you are not obligated to perform nor participate in any activity that you do not wish to do, and that it is your right to refuse such participation at any time By participating, YOU ACKNOWLEDGE AND ACCEPT ALL SUCH RISKS. You agree that Haven Pilates Studio and it’s owner, Jennifer Pinette, shall not be liable or responsible for any injuries to you resulting from your participation in the fitness program and expressly release and discharge Jennifer Pinette and Haven Pilates Studio from all claims, actions, judgments and the like which you or your heirs, executors, administrators or assigns may have or claim to have as a result of any injury or other damage, for any kind of risks related to traveling to and from as well as participating in the fitness program, which may include, but are not limited to, physical or psychological injury, pain, suffering, illness disfigurement, temporary or permanent disability, economic or emotional loss, and death, excepting only an injury caused by the gross negligence or intentional act of such person or persons. This release shall be binding upon your heirs, executors, administrators and assigns.

Medical Clearance

You confirm that:

You are in suitable physical condition to participate.
You have consulted a physician and/or nurse practitioner and received medical clearance to participate if you have any pre-existing conditions, pregnancy, injuries, or health concerns.
You will notify the instructor/Haven Pilates Studio prior to participating of any conditions or changes in your health that might affect your ability to exercise safely and with minimal risk or injury.

STUDIO POLICIES

Registration Policy

Class reservations open 2 weeks prior to the start of class. All classes must be prebooked.
Series reservations open as soon as they appear on the site. Purchase of a Series Pass does not automatically register the Purchaser into a Series. Reservations must be made separately following purchase of a Series Pass.
An account is required before reservations and purchases can be made. You can make your Class/Series/Private Lesson reservations via website from your account associated with your email.
A valid Pass with sufficient credit is required to reserve a Class/Series/Private Lesson.
Haven Pilates Studio must receive a completed Client Intake & Health Information Form before participation in any Class, Series or Private Lessons. This will be provided to you via email upon your first booking/registration.

Waitlist Policy

If a Class/Series is full a waitlist will be made available and will remain active up to 1 hour prior to the start of the Class/Series.
If a space opens the first person on this list will automatically be moved into the Class/Series (registered) and their Pass will be debited. A notification will be sent via email/SMS.
It is your responsibility to remove yourself from a wait-list if you are no longer able to attend a Class/Series.
The CANCELLATION/NO-SHOW POLICY applies if you are registered for a Class/Series from the waitlist.

ELIGIBITY

You must be at least 18 years old to register for Services.

Clients 13-17 year olds may register with prior written permission from a parent/legal guardian. Contact the studio (hello@havenpilatesstudio.ca) to register for an account and complete the required paper work before purchases/booking classes.

STUDIO OPERATIONS

The Studio schedule is based on Semesters. Semester dates/lengths vary and will be specified on the Schedule at A Glance webpage for the current and/or upcoming Semester. On occasion adjustments to the schedule may occur between Semesters.

The Studio is closed January 21, May 1 and July 22 and for all statutory holidays unless otherwise posted.

The Studio has a 44-week operational year with a 4-week closure during the summer and 4 additional closure weeks throughout the year, regularly scheduled classes do not run. Pop-up classes and special events may be offered during these periods.

NO GUARANTEES OR WARRANTIES

All Services are provided on an “as-is” basis.
The Studio makes no guarantee of fitness outcomes or results.

LIABILITY & PARTICIPATION

Purchasing and/or using our Services indicates that you understand and agree to:

Use equipment and facilities safely
Follow all Studio rules, posted policies, and instructor instructions
Refrain from engaging in behaviour that may pose a risk to yourself, other participants, or Studio property

Participate at your own risk
Sign a Liability Waiver before participating in classes, series, or private lessons

This Agreement works in conjunction with, but does not replace, the Studio’s Liability Waiver.

PRIVACY

All personal information is collected, stored, and used in accordance with the Personal Information Protection Act (British Columbia) (“PIPA”). We do not sell personal information to third parties.

THIRD PARTY SITES/SERVICES/LINKS

Our website, online booking system, and communications may contain links to third-party websites, services, applications, or content (“Third-Party Sites”) that are not owned or controlled by Haven Pilates Studio. These links are provided for your convenience only. We do not endorse, monitor, or have any control over Third-Party Sites, and we are not responsible or liable for the availability, accuracy, or content of Third-Party Sites; any products, services, or information offered through Third-Party Sites; any privacy practices or data handling by Third-Party Sites; any harm, loss, or damages arising from your use of or reliance on Third-Party Sites. You acknowledge and agree that you access and use Third-Party Sites entirely at your own risk. We encourage you to review the applicable terms of use, privacy policies, and practices of any Third-Party Sites you visit.

INTELLECTUAL PROPERTY

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property Haven Pilates Studio. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

RIGHT TO SUSPEND OR CANCEL USER ACCOUNT

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment

INDEMNIFICATION

You agree to indemnify and hold HAVEN PILATES STUDIO, it’s owner, Jennifer Pinette, officers, directors, employees, agents and third parties harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

LIMITS TO LIABLITY

To the maximum extent permitted by applicable law, in no event shall Haven Pilates Studio, or it’s owner, Jennifer Pinette, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Haven Pilates Studio and it’s owner, Jennifer Pinette, assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

CHANGES TO TERMS

We may update these Terms at any time. Changes will be posted on our website with the date of the update. Continued use of Services constitutes acceptance of the updated Terms.

GOVERNING LAW

These Terms are governed by the laws of British Columbia and applicable federal laws of Canada.

For questions about these Terms, contact:

HAVEN PILATES STUDIO
Email: hello@havenpilatesstudio.ca
Phone: [phone number]
Address: 137 Bastion St, Nanaimo, BC V9R 3A2